Terms and Conditions

Please read our terms and conditions carefully before using, accessing or obtaining any information, products or services.

Terms and Conditions

Terms and Conditions:
Please read our terms and conditions carefully before using, accessing or obtaining any information, products or services. If you are not agreeing with these terms please do not use it. We may change or update any of the terms anytime so please use it once you have read it. Shazimatravel.com is a platform that provides information, deals, offers for domestic and international travel related. We provide flight ticket, hotel booking, holiday package, and visa etc. related product from different service provider and suppliers which may vary agreement and terms which we need to follow and we inform you prior to proceed. As a condition of your use of this Website, you permit that Person should be at least 18 years of age. Person will inform such other persons about the Terms and Conditions that apply to the reservations you have made on their behalf, including all rules and restrictions applicable thereto. All information supplied by you on this Website is true, accurate, current and complete, and if you have an account to this website, you will safeguard your account information and will supervise and be completely responsible for any use of your account by you and anyone other than you.

Re-Schedule or Exchange:
The any booking made on Shazimatravel.com is subject to modification or charges fee by the airline, that always vary by flight airlines to airlines and class of services ie economy, premium economy, business and first class .

In case of changes online, the existing made booking will be auto cancelled with will be applicable airlines charges and a fresh booking will be generate as per new available pricing. If you make any change in your booking, you will be charged the difference of the fare, if any. However, if the new fare is lower than the Original booked fare, the difference in the amount will not be refunded, but the rebooking charges as applicable will be collected. In addition to the airline's charges, Shazimatravel.com charges a handling fee of 300rs per passenger per sector for domestic Air tickets and 500 for international Air tickets.

We'll collect these charges from you when we will make the changes to your travel plans. We'll also collect the difference of fare, if any, applicable when the amendment is made. It depends on the airline's policy; some booked fares may not be amended. All bookings made through us, can also be amended by calling up the Airline Call Centre directly.

For any changes related query call us for more clarifications.

Cancellation Policy:
The booking made on Shazimatravel.com online or over the call is subject to cancellation charges fee by the airline, which may vary by flight tickets and class of services, however few booked fares are non-refundable as per the specific airline's policy.We only accept cancellation requests through the phone or email so our representative will call or email yourelated.Cancellation chargesare addition to the airline cancellation charges or fee, Lowest Flights will charge only 300rs per passenger per sector for each cancellation.Cancellation requests made over the telephonic or email (For emails travel date must be prior of 48 Hrs. from departure date) through our customer support shall be entertained. Shazimatravel.com shall not be liable to entertain any cancellation requests made through any other mode. For electronic air tickets, if your cancellation request is made less than 4 hours before to the departure of the flight, you'll need to contact directly to the airline to get your reservation cancelled. We are not able to provide any assistance for these kinds of cancellations.If you have done withearly web Check-inthrough the airline site etc., get in touch with the airline for cancellation. Shazimatravel.com will not be able to process the refund for the same and will not take any responsibility for the same.To cancel the tickets over the phone, call the 24x7 customer care numbers .

It is mandatory to contact Lowest Flights for all types of refunds, as the airline will not be able to refund your for your tickets booked at Shazimatravel.com online or offline.All cancellations made with the Airline will also need to be intimated to Lowest Flights by Email or Phone in order to initiate the refunds process.Processing times for cancellation and refund requests differ at times.Convenience fees of booking is a non-refundable and same shall be applicable on all cancellations including any partial booking cancellation requests.

The refund will be credited back to the same account from the payment was made while booking. The time of cancellation and refund of partially used tickets upfront discount and promo discount availed at time of booking would be deducted from the refund amount. In case of user has cancelled the booking directly with the airlines, they will need to inform us with valid documents to initiate the refund. The meal amount is non-refundable. (Refundable only if the flight is cancelled by the airlines).Company will be able to initiate customer's refund only after receipt or/and confirmation of refund from the airline.

Hotels may not permit to local residents for check-in. This is subject to the Hotel Policies or programme and we are not responsible for such cases.

Hotels reserve the right of admission. Unmarried and unrelated couples/people may not allow check-in. Similarly accommodation also is denied to the guests cause as a couple if satisfactory proof of identification is not given at check-in.

Lowest Flights is not responsible for any check-in denied by the hotel due to aforesaid reason. There is No refund would be given in case hotel denies check-in under such types of circumstances.

The pictures and information of hotels on the website, including facilities and amenities are provided by the hotel. This all information is for just reference. For any variance between the website pictures and actual view, we are not responsible.

The hotel confirms booking post authorising and verifying the card details.

The hotel may not allow booking if it is not authenticate and verify the card details.

We don’t store your card details in database.

The primary guest must be at least 18 years old to be able to check in.

Check-in time and check-out time is as per hotel terms. Early or late check in - check out subject to availability and the hotel may allow or charge you extra.

Your hotel stay do not include extra personal expenses like telephone charges, meals or bar that aren't part of your meal plan, any hotel services you use (like laundry and room service) or tips. The hotel will charge you directly for these when you're checking out.

It is mandatory to present valid photo identification while check-in at hotel.

Government has levied service tax on hotel rooms effective on stays. This tax may be required to be settled directly at the hotel while check in.

Holiday Packages:
The pictures of holiday packages as shown on website are indicative and may not be same of the actual products.

The rates of holiday packages shown on the Site for quotation only and no blocking have been made. Prices and Taxes are subject to change and availability.

You are requested to confirm acceptance of the holiday packages customized for you by return email. Holiday packages booking are subject to availability and confirmation from supplier.

Special rates may apply in peak seasons and inclusions of such packages vary without any notice. We have the right to give substitute Hotel Package of same standard if we are not able to provide the Hotel Packages as advised.

In such cases we work only as intermediary agent only the role of a mediator. If you make any booking with us, the contract will be between supplier and you and the travel and contractual terms and conditions of the supplier will apply.

We are not a party to agree in a contract relationship.

Before making a booking please be advised that check the description of the you Package carefully. By making a booking for a Holiday Tour Package you are agree to be bound by our terms and conditions. Once we accepted your booking on behalf of our suppliers, a legally contract is formed between you and supplier of the services. We are working as a mediator between you and supplier therefore we cannot be held any responsible for any non-performance of contract.

We request you to get suitable insurances or other protective measures etc. The suppliers also providing their services through us as an independent contractor and not our agents or our worker. We are not liable for their acts, errors, representations, breaches, warranties, omissions or negligence or for any injuries, death, damage etc.

We will make no refund as we have no liability in any delay, cancellation, overbooking, force majeure or other causes beyond their direct control. You have right to cancel or change your service, holiday package by the applicable terms and conditions.

Passport & Visa Requirement:
All passengers must have a valid passport for traveling to international sector and even many countries require at least 6 months validity of the passport from the date of return and some countries require a machine readable passport. While assisting with an international booking, we will assume that all travellers on the booking have a valid passport. Please let us know prior to book the tickets and all to get it helped as we do not take any responsibility in case of being problem while travel.

It is important that you will be ensure that you should have valid passports, visas and entry permits which meet the immigration and other government authorities requirements. Any penalties, fines, payments or expenditures incurred in any such documents not meeting the requirements of those authorities will be your sole responsibility. Our consultants at Shazimatravel.com can also obtain more specific information from an external visa advisory service provider on your behalf (if you wish, we can assist you to obtain visas through this external service and fees will apply). For online bookings, you can contact an external visa provider directly. We do not warrant the accuracy of information provided by any external service and accept no liability for any loss or damage which you may suffer in reliance on it (except to the extent caused by fault on our part). If you are travelling to the United States please see https://esta.cbp.dhs.gov for important information regarding compulsory pre-registration for their visa waiver program (“ESTA”).

Travel Documents:
All passengers must have a valid passport for traveling to international sector and even many countries It is customer responsibility to take care of all the travel documents while traveling as airline ticket, id proof, and hotel vouchers etc. All airline tickets must be issued in the name of the passport or valid photo identity holder. An incorrect name on a booking may result unable to use that booking and the booking will be being cancelled. Please review your travel documents carefully and let us immediately of any errors in names, dates or timings etc.

Travel Insurance:
We recommend that you should take appropriate travel insurance to cover your travel. Travel insurance is even strongly recommended by the Department of Foreign Affairs and Trade for all overseas travel.You must read the Combined Financial Services Guide/Product Disclosure Statement before you decide to buy the travel insurance product you are considering purchasing to ensure it meets your needs and financial situation. We are able to arrange travel insurance based upon travel agreements

Mode of Payments:
Payment will be made by CASH, NEFT, RTGS, Credit Cards, Debit Cards, Net banking and Cheques etc. You can even confirmwith us for any other way which may be possible, however if payment through cheque will only be accepted if presented to our company at least 10 days prior to departure date.

Airline and Hotel taxes are subject to change and country wise that are confirmed at the time your airline ticket is issued or while check in at hotel. There may some local tax charged at some airports in which we are not liable.

Special Requests:
Forany type of special requests as meals veg/non veg, dietary need, joint rooms, special accommodation requirements, etc. shall be contact to us upon making a booking. Howeverthese requests are subject to availability and confirmation.

Special conditions and information for flights:
Few fees as service fee are not included in the booking price and are not added during booking process. However, a breakdown of the fare, taxes, surcharges and extra fees and the total ticket price are indicated at various steps during booking. At the final step before validating the booking, an overview with total price will be displayed. Once you click submit you agree with the price and purchase. You will then receive your booking confirmation e-mail where price is shown.

Service Guarantees:
We are responsible for our Ticket booking for flight, hotel and holiday package and agent services, that will be provide detailed and correct information. We will arrange your travel as per requirements and will insure to achieve expected result, and will provide service within a reasonable time frame.

Child Fares and Infant Fares:
Child Fare applies to 2-11 years old and must not reach the 12th birthday at the point of the flight journey. If birthday exceeds 12th, then next fare must be purchased for the return journey. However it’s Depending on type of ticket booked.
Infant Fares applies for below 2 years and should not reach the 2nd birthday at the point of the flight journey.

Baggage Allowance:
For Baggage allowances differs by airline to airline and constantly changing. Please contact to our Travel consultant or ask to airline website or customer care for more information.

Claim and Complaints:
For claim or complaint submit in writing within 15 days from of booking or any other issue over email or phone will investigate the matter and will revert accordingly. There is No responsibility accepted in order to respect of any complaint and or claim not made.

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